FAQ’s

What are the Privacy and Security Policies?

At our website, your privacy and security are extremely important to us. We are purely committed to protecting the confidentiality of your personal information and we never share them with any other person or company. It is used only by our authorized officials in order to process your order. 

Medicine Questions

Are medications available with you people are safe?

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription based medications we provide are procured from world-class as well quite-recognised pharmaceutical companies global industry giants. They are manufactured under government supervision, pre-packaged in the factory-sealed blister packs and untouched by human hands also. 

Why do the drugs I ordered from your site look different from those I get from the local pharmacy?

According to the trademark laws, generic drug is not allowed to look exactly like its brand-name version. That’s why the drugs which you received would normally look quite different from their branded counterparts, even though both contain the same active ingredient and work in the same way exactly.

Kindly clarify the difference between the IN STOCK and AVAILABLE  status ?

IN STOCK: This clearly means that the product is currently in stocked with our warehouse and is available to be shipped. 

AVAILABLE: This means that the product is available to order, but sometimes expected to be in stock and ship in 4 to 5 days minimum

Ordering Based Questions

What type of information do you need from me to process my order as fast as possible?

In order to process your order fast, we need the following details from you listed below:

  • Your billing/shipping addresses
  • Your prescription (optional)
  • Your payment related details.

What is Cash on Delivery (COD)?

  • Cash on Delivery (COD) is an easy payment method by which you can pay for your ordered item in cash when the courier delivers the item to you at your delivery address.
  • Don’t own a credit/debit card or don’t wish to pay online, rather than making any advance online payment, we offer you COD option gives you the flexibility in order to pay the complete order amount on delivery itself.

How do am I able to get status of my order?

You can check your current order status by simply just logging into your account. This lets you track your order in real time. Alternatively, you can also check the status of your order by calling our Customer Service Section.

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